Privacy Policy
Last updated: September 2026. We believe privacy is a right, not a feature. Here's exactly what we do with your data.
What we collect
Name, email, profile info, listings, messages, and usage data to run the Platform.
What we share
Only what's needed to facilitate trades. We never sell your personal data.
How we protect it
Encrypted in transit and at rest. Access limited to authorised personnel only.
Your control
Delete your account and data at any time from your profile settings.
Our commitment: We collect only what we need to run the Platform. We never sell your data. You can delete your account and all associated data at any time.
1. Information We Collect
We collect information you provide directly (name, email address, profile photo, listing details, messages) and information generated by your use of the Platform (IP address, device type, pages visited, search queries, trade activity). We may also receive information from third-party identity verification services when you choose to verify your account.
2. How We Use Your Information
We use your information to operate and improve the Platform, match you with relevant trade listings, send transactional emails (confirmations, notifications), detect and prevent fraud, resolve disputes, and comply with legal obligations. We do not use your data for targeted advertising.
3. Information Sharing
We share your public profile information (display name, verification status, trade history, active listings) with other users of the Platform. We do not sell, rent, or trade your personal data to third parties. We may share data with service providers who help us operate the Platform (hosting, email delivery, identity verification) under strict confidentiality agreements.
4. Cookies & Tracking
We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies to understand how the Platform is used so we can improve it. You can disable non-essential cookies in your browser settings, though some features may not work as expected.
5. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are required to retain it for legal or fraud-prevention purposes. Anonymised, aggregated data may be retained indefinitely.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data; object to or restrict certain processing; and request a portable copy of your data. To exercise these rights, contact us at info@tradewhatyouhave.org. We will respond within 30 days.
7. Children's Privacy
The Platform is not intended for users under 18. We do not knowingly collect personal data from minors. If you believe a minor has created an account, please contact us and we will promptly delete the account and associated data.
8. Security
We use industry-standard encryption (TLS) for data in transit and encrypt sensitive data at rest. Access to user data is restricted to authorised personnel on a need-to-know basis. Despite these measures, no system is completely secure — please use a strong, unique password for your account.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after that date constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions, requests, or complaints, contact our Privacy Team at info@tradewhatyouhave.org. For general legal enquiries, use info@tradewhatyouhave.org.
© 2026 Trade What You Have. All rights reserved.